Senior customer support engineer, product support (guadalajara)

Job Description

Machine vision, including detecting defects, monitoring production lines, guiding assembly robots, and tracking, sorting and identifying parts.

Cognex serves an international customer base from offices located throughout the Americas, Europe, and Asia, and through an integral network of integration and distribution partners. The company is headquartered close to Boston in Natick, Massachusetts.

We are looking for a Customer Support Engineer in our Guadalajara, Mexico office working on a hybrid schedule.

Essential Functions Provide expert, front‑line product customer support submitted through web or phone calls by asking meaningful troubleshooting questions, providing clarification on customer questions, directing customer to useful resources, etc. Maintain high customer satisfaction level through timely, attentive, and polite interactions. Maintain open communication and provide consistent case updates to customer. Ensure appropriate equipment...