Senior Director, Customer Operations (Vancouver)
Location
vancouver, bc
Job Type
Full-time
Category
Management & Operations
Posted
May 28, 2026
Overview
We are looking for a Senior Director of Customer Operations to lead the complete transformation of our customer care function across Scribd’s four brands: Everand, Scribd, Slideshare, and Fable. This builder role requires a seasoned leader with experience in technology‑first reinvention, AI‑first models, and multi‑brand operations. Responsibilities
Define and own the long‑term vision and strategy for Customer Operations across all Scribd products, aligned with company priorities and growth objectives. Architect a unified operating model that accommodates the distinct customer profiles and care requirements of each brand, while preserving what makes each one unique. Translate company goals into clear annual and quarterly operating plans, success metrics, and priorities for the Customer Operations organization. Serve as a strategic partner to executive leadership, shaping reviews, operating rhythms, and performance reporting at the portfolio level. Advocate for...
We are looking for a Senior Director of Customer Operations to lead the complete transformation of our customer care function across Scribd’s four brands: Everand, Scribd, Slideshare, and Fable. This builder role requires a seasoned leader with experience in technology‑first reinvention, AI‑first models, and multi‑brand operations. Responsibilities
Define and own the long‑term vision and strategy for Customer Operations across all Scribd products, aligned with company priorities and growth objectives. Architect a unified operating model that accommodates the distinct customer profiles and care requirements of each brand, while preserving what makes each one unique. Translate company goals into clear annual and quarterly operating plans, success metrics, and priorities for the Customer Operations organization. Serve as a strategic partner to executive leadership, shaping reviews, operating rhythms, and performance reporting at the portfolio level. Advocate for...