Senior Director, Customer Services

Here at Brenntag we currently have an opening for a Senior Director, Customer Services.

This role will lead and steer the overall planning,development, performance and maintenance of the Customer Services agenda in BSP.

Please note that this role can be based anywhere in the world, but ideally within Europe.

YOUR ROLE & RESPONSIBILITIES

Strategise and plan policies andprocedures to facilitate ‘Top of Class quality customer service experience

Lead the conceptualization of performancemetrics and service levels/requirement

Global oversight & alignment ofrelevant training and quality assurance programs

Global liaison between Customer Servicesand BSP Business Units

Oversight of Customer Services inrespective regions

Strategize and plan policies andprocedures to facilitate ‘Top of Class quality customer service experience
Lead the conceptualization of performancemetric...