Senior Director, Customer Success Operations & AI
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 11, 2026
TouchBistro is looking for a strategic, hands‑on leader to own how Customer Success operates at scale. This is not a traditional CS Ops role. You’ll own the systems, data, and AI that power how we onboard, support, retain, and grow our customers and evolve it into a more intelligent, automated operating model, turning workflows into scalable systems and insight into action.
Location:
Toronto (Hybrid — 2 days/week in office)
Your Impact Build a scalable CS operating system
Design and evolve workflows across onboarding, billing ops, support, and retention
Own and unify our CS tech stack (Salesforce, support tools, WFM, analytics)
Improve how frontline teams operate — faster, simpler, more effective
Turn data into decisions
Own the Customer Success data ecosystem and reporting strategy
Ensure clean, reliable data across systems
Move reporting beyond dashboards into actionable insights that drive rete...
Location:
Toronto (Hybrid — 2 days/week in office)
Your Impact Build a scalable CS operating system
Design and evolve workflows across onboarding, billing ops, support, and retention
Own and unify our CS tech stack (Salesforce, support tools, WFM, analytics)
Improve how frontline teams operate — faster, simpler, more effective
Turn data into decisions
Own the Customer Success data ecosystem and reporting strategy
Ensure clean, reliable data across systems
Move reporting beyond dashboards into actionable insights that drive rete...