Senior Director, Customer Success Operations & AI
Location
toronto, on
Job Type
Full-time
Category
Management & Operations
Posted
June 06, 2026
TouchBistro is looking for a strategic, hands‑on leader to own how Customer Success operates at scale. This is not a traditional CS Ops role. You’ll own the systems, data, and AI that power how we onboard, support, retain, and grow our customers and evolve it into a more intelligent, automated operating model, turning workflows into scalable systems and insight into action.
Location: Toronto (Hybrid — 2 days/week in office)
Your Impact
Build a scalable CS operating system
- Design and evolve workflows across onboarding, billing ops, support, and retention
- Own and unify our CS tech stack (Salesforce, support tools, WFM, analytics)
- Improve how frontline teams operate — faster, simpler, more effective
Turn data into decisions
- Own the Customer Success data ecosystem and reporting strategy
- Ensure clean, reliable data across systems
- Move report...