Senior Director of Customer Success Operations & AI
Location
toronto, on
Job Type
Full-time
Category
Management & Operations
Posted
June 27, 2026
Requirements
- 10+ years in Customer Success Operations, RevOps, or Systems leadership
- Deep experience owning end-to-end CS technology ecosystems
- Strong Salesforce expertise (Service Cloud required; technical depth strongly preferred)
- Proven ability to design systems aligned to real operational workflows
- Experience working with data, analytics, and reporting ecosystems
- AI/automation in business operations (practical application > theory)
- Strong business acumen — understands how CS drives retention and revenue
- Ability to prioritize for impact and cut through complexity
- Comfortable in a hybrid work schedule
What the job involves
- TouchBistro is looking for a strategic, hands‑on leader to own how Customer Success operates at scale
- This is not a traditional CS Ops role. You’ll own the systems, data, and AI that power how we onboard, support, retain, a...