Senior End User Support Specialist II

Link-Worldwide is looking for a proactive Level 2 End User Support Specialist to join their team in Mexico. You will act as a senior escalation point, addressing complex issues and improving support processes. Your experience in supporting SaaS products and exceptional communication skills in English and Spanish will be pivotal in enhancing customer experiences.

The position also involves mentoring Level 1 specialists, managing technical documentation, and optimizing support documentation for continuous improvement.