Senior Escalations Engineer — Reliability & Support

Dormont Manufacturing Co is seeking a Principal Support Engineer in Barcelona, Cataluña, who will be a hands-on technical expert driving resolution of complex customer issues. This high-visibility role requires 10+ years in Technical Support Engineering and expertise in Datadog.

The engineer will lead escalations, collaborate with engineering and product teams, and ensure SLA adherence while improving customer experience. Applicants should have strong familiarity with REST APIs and vendor escalation processes.