Senior Executive - Operations

• Direct communications with guests before arrival to coordinate a smooth check‑in Welcome guests during check‑in and giving a fond farewell to guest while checkout. Ensure that all check‑ins and check‑outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Providing excellent customer service as per company standards.
• Meeting the guests at the reception while check in and check out.
• Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles.
• Ensuring excellent customer feedback and reviews on all the platforms and channels applicable.
• Apartment inspections and follow up with guests about apartment condition after check in.
• Managing security deposits from guests and return on check out after inspection and confirmation.

Senior IC