Senior Genesys Cloud CX Solution Architect

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Genesys Cloud CX Solution Architect based in Canada.

This is a senior client-facing architecture role focused on designing and delivering enterprise-grade Genesys Cloud CX solutions for large-scale contact center transformations.

You will act as the technical authority across the full platform, including routing, IVR, outbound dialer, analytics, and system integrations.

The role requires translating complex business and operational needs into scalable, resilient, and high-performing contact center architectures.

You will work closely with enterprise stakeholders, leading solution design sessions and guiding strategic technical decisions.

A key part of the role involves building event-driven integrations and enabling advanced data extraction for analytics and reporting use cases.

This positi...