Senior guest experience manager

This is an exciting leadership role that calls for someone who brings high energy and dedication to the day-to-day running of the Guest Experience team! You will be managing a team of Guest Experience Specialist’s, who will need your support and guidance to deliver a high standard of service to all Propr Guests. You need to be able to work with your team in a high intensity environment, encouraging problem-solving and teamwork.

What you’ll be doing: Support your team of Guest Experience Specialists Overall management of all our guest related inboxes Assign the teams responsibilities for the day Oversee all priority tasks Liaising between Property Managers, Operations, Concierges and guests Answering emails, messages and phone calls Creating bookings and taking payments Problem solving with your Team on a daily basis Here’s our description of the ideal person for this job: Based in Cape Town Experience managing a team (big or small) Empathetic with high emotional intelligence E...