Senior In-Store Technical Support Agent
Location
hamilton, on
Job Type
Full-time
Category
Other-General
Posted
June 01, 2026
Become a Senior In-Store Technical Support Agent and provide exceptional tech solutions to customers. This position at our Hamilton, ON location requires problem-solving skills and a passion for technology.
As a Senior Store Technical Service Representative, you will support the in-store team by mentoring and developing staff while enhancing customer experiences. Your role involves assisting customers with diagnostics, repairs, and computer setups. Bring your expert product knowledge to cultivate a thriving, inclusive learning culture.
Key Responsibilities:
• Assist customers with computer setup and diagnostics
• Support recruiting and training of the service team
• Create amazing experiences for customers
• Share tech knowledge while fostering a collaborative environment
• Develop mentoring programs for team enhancement
Requirements:
• 2+ years in retail experience
• 1+ year in technical customer service roles
• Flexible and adaptable to dynamic challe...
As a Senior Store Technical Service Representative, you will support the in-store team by mentoring and developing staff while enhancing customer experiences. Your role involves assisting customers with diagnostics, repairs, and computer setups. Bring your expert product knowledge to cultivate a thriving, inclusive learning culture.
Key Responsibilities:
• Assist customers with computer setup and diagnostics
• Support recruiting and training of the service team
• Create amazing experiences for customers
• Share tech knowledge while fostering a collaborative environment
• Develop mentoring programs for team enhancement
Requirements:
• 2+ years in retail experience
• 1+ year in technical customer service roles
• Flexible and adaptable to dynamic challe...