Senior IT Delivery Lead at Alteris Consulting (Markham)

Overview

Drive impactful technology management as a Senior IT Delivery Lead with Alteris Consulting. Engage directly in project delivery and production support to optimize customer-facing systems.

Alteris Consulting seeks an experienced leader for high-volume, customer-centric initiatives. This senior role is crucial for ensuring the stability of production systems while managing a diverse portfolio of projects valued at $100K to $500K. Your hands-on leadership will facilitate collaboration across business and technology, aligning efforts with internal teams and external vendors.

Responsibilities

• Manage small-to-mid-sized initiatives ensuring timely delivery
• Oversee production support and system stability
• Engage with stakeholders for alignment and issue resolution
• Coordinate with internal tech teams and external vendors
• Lead enhancements in contact center operations and AI capabilities