Senior IT Operations & Services Specialist
Location
zürich, zürich
Job Type
Full-time
Category
Other-General
Posted
June 21, 2026
Responsibilities
- Take ownership of operational IT services and ensure reliable service delivery across multiple technology domains
- Act as a key contact for complex technical issues and operational escalations
- Coordinate technical activities between users, specialists, and engineering teams
- Support the planning and execution of operational changes, user requests, and service improvements
- Analyze recurring issues and contribute to process optimization initiatives
- Ensure high service quality through structured communication and effective coordination
- Participate in technical projects and contribute expertise in a chosen specialization area
- Collaborate with technical teams to maintain stable and secure IT environments
- Support documentation, knowledge management, and operational standards
- Contribute to the continuous development of internal service processes