Senior IT Service Desk & Shared Services Leader
Location
tijuana, baja california
Job Type
Full-time
Category
Soporte técnico y administración
Posted
June 10, 2026
Forgent Power Solutions, Inc., based in Tijuana, Mexico, seeks a Head of Tier 1 IT Service Desk & Shared Services Lead. This senior leadership role is responsible for designing and operating a new in-house Tier 1 IT Service Desk, fostering a customer-centric culture while expanding IT shared services.
The position requires over 10 years of IT operations experience and a strong background in ITSM frameworks. A competitive salary of $115,000 is offered, along with opportunities for local talent development in Tijuana.
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