Senior IT Support Analyst
Employment Type: Full‑time, Permanent
Location: Hybrid – Regular presence split between Amsterdam and Düsseldorf (approx. 50/50 balance, 4 days/week from an office)
About the Role
We are looking for a Senior IT Support Analyst to join our Core Tech Team and deliver high‑quality IT support across several European locations.
This role is hands‑on, user‑facing and requires strong communication, technical expertise, and the ability to provide consistent onsite support in both Amsterdam and Düsseldorf.
What You’ll Do
Provide onsite and remote IT support to employees and senior stakeholders
Deliver reliable, discreet, and professional face‑to‑face support in office spaces and meeting rooms
Troubleshoot hardware, software, and connectivity issues
Manage IT incidents, equipment, and documentation
Support onboarding, induction training, and u...