Senior IT Support Engineer

Position Overview

We are seeking a Senior IT Engineer to take a hands‑on role in IT service delivery and infrastructure support for Auckland and regional users. This execution-focused position combines infrastructure ownership (20–30%) with hands‑on L1/L2 support (70–80%), working in a shared support model alongside the Junior IT Support. You will handle tickets collaboratively rather than through a strict escalation chain, supporting end users and senior stakeholders across NZ/AU, the US, and other regions.

This role directly ensures the stability and performance of ZURU's IT infrastructure across the Auckland office and regional sites, enabling teams to work without disruption. By combining infrastructure management with responsive hands‑on support, you will drive faster incident resolution, higher ticket quality and long‑term fixes that reduce recurring issues — strengthening ZURU's lean IT model by balancing proactive infrastructure improvements with day‑to‑...