Senior IT Support

Senior IT Support - Presencial – Madrid, Spain

Role and Responsibilities

• Provide expert technical support and troubleshooting for complex hardware, software, and network issues.
• Serve as a subject matter expert in IT support, ensuring efficient resolution of escalated incidents and problems.
• Mentor and guide junior IT support staff, sharing knowledge and best practices.
• Lead the deployment, configuration, and maintenance of computer systems, servers, storage and software applications.
• Collaborate with other IT teams to implement and improve system performance, security, and reliability.
• Develop and maintain technical documentation, including knowledge base articles, standard operating procedures, and troubleshooting guides.
• Perform system upgrades, patches, and software installations.
• Coordinate and execute IT projects, ensuring adherence to timelines and deliverables.
• Monitor ...