Senior IT Technician

Key Responsibilities

• Install, configure, maintain, migrate, and upgrade Windows Server environments.
• Administer Active Directory, including users, groups, organisational units, DNS, and Group Policy.
• Configure, monitor, and test backup and disaster recovery solutions.
• Administer Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, and licensing.
• Provide advanced desktop and end-user support across Windows environments.
• Troubleshoot and repair hardware issues, including RAM, storage, and peripheral upgrades.
• Monitor client environments using remote management and monitoring tools.
• Participate in infrastructure projects, migrations, and technology refresh initiatives.
• Maintain accurate technical documentation and client records.
• Provide mentorship and guidance to junior technical staff where required.

Essential Experience & Skills...