Senior Manager, Change Lead – Customer Due Diligence (Fixed Term)

Western Union • Australia, Australian Capital Territory, Australia • Posted June 24, 2026

Location Australia, Australian Capital Territory

Job Type Full time

Category Business Operations Specialists

Posted June 24, 2026

Senior Manager, Change Lead – Customer Due Diligence (Fixed Term) – Sydney, Australia
​The Senior Manager – Change Lead (Customer Due Diligence) is responsible for leading end-to-end delivery of risk and compliance uplift initiatives to support the design and implementation of customer due diligence (CDD) frameworks under the AML/CTF reforms.
The role will act as the primary subject matter expert in driving the design, implementation, and embedment of AML/CTF processes and controls, with a particular focus on CDD, including initial CDD, ongoing CDD and enhanced CDD. This will enable the organization to successfully deliver products that are regulatory aligned, operationally effective, defensible to regulators and sustainable over time.
The role will include the establishment of appropriate governance, documentation, and stakeholder engagement frameworks, while working closely with other risk, compliance, business and technology teams to design a...
            

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