Senior Manager, Client Services

Description

This role manages cross-functional teams to drive technical excellence, operational stability, service delivery, and customer satisfaction across gaming platforms and related systems, ensuring exceptional service quality and reliability.

The ideal candidate brings deep expertise in casino gaming systems, strong leadership capabilities, and extensive experience managing enterprise customers, technical support teams, and service operations in highly regulated, high-availability environments.

The role requires close collaboration with engineering, product, sales, operations, customers, vendors, and support teams to ensure successful delivery, support, and continuous improvement of gaming solutions.

This position is based hybrid onsite in Calgary, Alberta

Essential Job Functions: