Senior Manager, Client Strategy (Toronto)

Responsibilities

• Lead strategies and program management with a focus on winning long‑term primary banking relationships while also finding opportunities to deepen client relationships on multiple projects.
• Leverage data and identify where clients are in their relationship with Tangerine and develop client‑centric multi‑channel outreaches to drive multi‑product cross‑sell, client engagement, and Primacy.
• Collaborate with squads and cross‑functional teams, own key KPIs, and ensure that strategies and tactics reach the desired targets.
• Be a business owner of a squad and oversee key performance indicators.
• Build always‑on multi‑channel outreaches to drive new cross‑sell penetration rates, grow balances with existing clients, and identify multi‑product cross‑sell opportunities.
• Continue to drive innovation to improve programs and focus on increasing client personalization using existing and new capabilities along with key data...