Senior Manager, Customer Delivery (ERP Platform)
Location
Tampa, FL
Job Type
Full-time
Category
other-general
Posted
June 21, 2026
The Senior Manager, ERP Platform is the integrated operational leader for the ERP portfolio directly owning execution and managing a team of 14 individuals across Development, QA, Support (Tier 2–3), and Professional Services within the ERP domain.
The ideal candidate is a strong operational leader who can align technical execution with customer outcomes and business priorities. This role is accountable for portfolio performance metrics that directly impact retention, with a clear mandate to reduce churn drivers and deliver predictable, high‑quality execution across the ERP portfolio.
This position offers the opportunity to lead at scale, requiring sound judgment, a data‑driven approach, and the ability to remove cross‑functional obstacles in a fast‑moving software environment.
Responsibilities
+ Own operational performance of the ERP portfolio in service of GRR outcomes, including measurable improvements in customer experience, portfolio stability,...
The ideal candidate is a strong operational leader who can align technical execution with customer outcomes and business priorities. This role is accountable for portfolio performance metrics that directly impact retention, with a clear mandate to reduce churn drivers and deliver predictable, high‑quality execution across the ERP portfolio.
This position offers the opportunity to lead at scale, requiring sound judgment, a data‑driven approach, and the ability to remove cross‑functional obstacles in a fast‑moving software environment.
Responsibilities
+ Own operational performance of the ERP portfolio in service of GRR outcomes, including measurable improvements in customer experience, portfolio stability,...