Senior Manager Customer Experience / Customer Service EMEAP (m/f/d)
Location
Wiesbaden-Delkenheim, Germany
Job Type
Full-time
Category
other-general
Posted
July 27, 2026
**Senior Manager Customer Experience / Customer Service EMEAP** (m/f/d)
**The Opportunity**
This position works out of our **Wiesbaden site, Abbott GmbH** **in the Diabetes Care division.**
**Senior Manager Customer Experience / Customer Service EMEAP (location Wiesbaden)**
This a critical role reporting to the Business Operations Director EMEAP. The role is located in Wiesbaden Headquarters (Frankfurt area) within the EMEAP Business Operations Team and requires excellent supplier management and leadership skills with strong understanding of customer service dynamics.
A key responsibility of this role is to continuously develop and optimize our Customer Experience (CX) and Customer Service (CS) footprint, ensuring the seamless and consistent delivery of services for the FreeStyle Libre brand.
You will be expected to cultivate strong relationships with customer service providers, key internal stakeholders across our countries, an...
**The Opportunity**
This position works out of our **Wiesbaden site, Abbott GmbH** **in the Diabetes Care division.**
**Senior Manager Customer Experience / Customer Service EMEAP (location Wiesbaden)**
This a critical role reporting to the Business Operations Director EMEAP. The role is located in Wiesbaden Headquarters (Frankfurt area) within the EMEAP Business Operations Team and requires excellent supplier management and leadership skills with strong understanding of customer service dynamics.
A key responsibility of this role is to continuously develop and optimize our Customer Experience (CX) and Customer Service (CS) footprint, ensuring the seamless and consistent delivery of services for the FreeStyle Libre brand.
You will be expected to cultivate strong relationships with customer service providers, key internal stakeholders across our countries, an...