Senior Manager, Customer Experience
Location
Toronto, Ontario
Job Type
Full-time / Standard
Category
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted
March 19, 2026
JOB DESCRIPTION
CX Strategy & Ownership: Transform customer care from a reactive support function to a proactive experience driver, measurably building loyalty and revenue.
Learning & Development: Ensure our agents our equipped with the best and most up to date content and training materials to provide best in class customer service
Performance Management: Own and analyze key performance metrics (CSTAT, NPS,...
S'more about the team
As the Customer Experience Senior Manager for The Pets Table, you will take ownership of The Pets Tables’ end to end customer experience to ensure all of our customers are receiving exceptional service every time they interact with a customer care agent or other brand representative. This person will balance customer love with operational rigor by identifying opportunities to improve the experience and implementing them across teams.
Lettuce share what this role will be responsible for