Senior Manager Customer Quality Excellence

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow.

The Senior Manager, Customer Quality Excellence is responsible for managing the interface between customers, Sales, and internal product teams regarding quality, performance, and reliability issues across hardware devices, embedded firmware, and data-driven applications used in water, electricity, and gas metering solutions. This role ensures structured, timely, and transparent communication of customer-reported issues and internal corrective actions within an ISO 9001 Quality Management System.

• Serve as primary point of contact for customer-reported quality issues across all business units.
• Track critical field issues and customer complaints.
• Communicate issue status, containment, and resolution timelines to customers and Sales.
• Assist...