Senior Manager - Data Science for IOps (Intelligent Operations)

At Maya, we’re building the future of digital banking—one intelligent interaction at a time.

We’re looking for a Senior Manager to lead our iOps (Intelligent Operations) pillar within the Data Science & AI organization. This role sits at the intersection of AI innovation, customer experience, and operational scale , and will shape how millions of customers engage with Maya across their entire financial journey.

Why this role matters:

You’ll lead the vision, build the platforms, and grow the teams behind Maya’s unified conversational intelligence ecosystem —powering both chatbots and voicebots through advanced multi-agent AI architectures . Beyond customer-facing experiences, you’ll also architect a shared intelligence layer that unlocks smarter operations across the company—driving automation, efficiency, and better decision-making at scale.

This is a ...