Senior Manager - End User Support - Pakistan
Location
karachi division, sindh
Job Type
Full-time
Category
IT & Technology
Posted
June 29, 2026
Job Summary
Responsible of leading multiple teams of Executive Service Support (ESS)/ End User Support (EUS), service desk, technical support, asset team, print management, Serviceline and Voiceline
Key Responsibilities
- Responsible and ensure the quality of IT service delivery to the Bank's customers across the country under the defined compliance policies.
- Heading weekly incident and service request meetings with team leads to recognize gaps and provide solutions to maintain quality IT service.
- Responsible of infrastructure latest trends, security patches and firmware are up to date under the compliance policies within time.
- Resource management and assigns priorities to IT support cases and IT projects to ensure the quality of services are delivered efficiently.
- Responsible of running ESS/EUS projects.
- Managing yearly renewal IT contracts, heading service review meetings with IT contractors on se...