Senior Manager, Expert Services (CRM and Industry Workflows)
Location
Bengaluru, Karnataka
Job Type
full-time
Category
Operations Specialties Managers
Posted
June 01, 2026
Job Description
The CEG Expert Services team at ServiceNow works with our customers and partners to help them achieve their business outcomes by providing prescriptive guidance. You will manage a team of consultants who will be focused on driving adoption, customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform, specifically the Customer Workflow portfolio of solutions, which includes Customer Service Management, Field Service Management, Sales and Order Management, and Industry Workflows.
This position will manage a team of consultants across APAC, and reports to the APAC ES CRM & Industries leader.
What You Get to Do in This Role
- Develop and lead a team of CRM&I-focused consultants, fostering growth, enablement, and professional development.
- Champion customer trans...