Senior Manager, IT Support
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 01, 2026
Overview
Hybrid (4 days/week in office)
What You’ll Do
- Lead & Oversee Platform Operations – Ensure Oracle AML batches run smoothly, SLAs are met, and issues are quickly resolved.
- Optimize & Automate – Drive automation of manual tasks, improve processes, and re-engineer Oracle batches in partnership with engineering teams.
- Incident Management – Manage bridges during system incidents, coordinate responses, and ensure effective resolutions.
- Documentation & Testing – Keep DR documentation current, plan and execute disaster recovery tests, and maintain runbooks.
- Strategic Delivery – Plan and oversee infrastructure patches, environment changes, and production improvements.
- Collaboration & Mentorship – Act as the EST point of contact for global vendor teams, mentor support staff, and promote best p...