Senior Manager, Operations - BPO
Location
Bentonville, AR
Job Type
Full-time
Category
other-general
Posted
June 22, 2026
**Position Summary...**
**What you'll do...**
**Role Summary** This is a high-visibility leadership role within Walmart Marketplace, a fast-growing organization that offers end-to-end ownership of Seller Support service delivery through global BPO partnerships. The role is critical to enabling Marketplace growth at scale by ensuring sellers receive high-quality, efficient, and continuously improving support as the business expands. For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class operations, influence outcomes across regions and partners, and develop both internal and external teams in a complex, high-growth environment. This role leads through a layered operating model, setting strategy, governance, and performance expectations while BPO Managers oversee day-to-day service delivery. **What You’ll Do** **Global BPO Service Delivery Leadership**
+ Provide strategic leadership for global Seller Support BPO operat...
**What you'll do...**
**Role Summary** This is a high-visibility leadership role within Walmart Marketplace, a fast-growing organization that offers end-to-end ownership of Seller Support service delivery through global BPO partnerships. The role is critical to enabling Marketplace growth at scale by ensuring sellers receive high-quality, efficient, and continuously improving support as the business expands. For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class operations, influence outcomes across regions and partners, and develop both internal and external teams in a complex, high-growth environment. This role leads through a layered operating model, setting strategy, governance, and performance expectations while BPO Managers oversee day-to-day service delivery. **What You’ll Do** **Global BPO Service Delivery Leadership**
+ Provide strategic leadership for global Seller Support BPO operat...