Senior Manager, Professional Services Consultancy (Airline Operational Systems & Professional Services Upsell)
Description
Serve as a trusted advisor to airline clients, providing consultancy on OCC operations, operational system optimization, and technology adoption.
Lead delivery of consultancy engagements, system assessments, and operational improvement initiatives.
Identify and actively upsell professional services, such as training, configuration, optimization workshops, system integrations, health checks, and process re‑engineering.
Collaborate with Sales teams during pre‑sales cycles by offering subject matter expertise, participating in discovery sessions, and shaping professional services proposals.
Support solution sales efforts by articulating business value, building business cases, and presenting to operational, technical, and executive stakeholders.
Work closely with existing clients to identify additional service needs and expansion opportunities.
Maintain deep kn...