Senior Manager Professional Services

Title: Senior Manager – Professional Services

Location: Pune / Hybrid / Fulltime

Position Summary

Seeking a Senior Manager – Professional Services to lead strategic initiatives and delivery for

our key enterprise customers. This role will own the execution of high-impact customer projects, drive

alignment across Customer Success, Sales, Product, and Engineering teams, and ensure enterprise

customer needs are effectively prioritized and delivered. The role also includes team leadership,

customer relationship management, and operational excellence.

Key Responsibilities

Enterprise Delivery & Customer Success

* Own successful delivery of strategic projects and initiatives for enterprise customers.

* Manage project prioritization, scope, timelines, resources, stakeholder communication, risk

mitigation, and implementation.

* Act as the escalation point for critical customer issues requiri...