Senior Manager Quality

IBEX • Paranaque City, Metro Manila, Philippines • Posted June 28, 2026

Location Paranaque City, Metro Manila

Job Type Full-time

Category Operations Specialties Managers

Posted June 28, 2026

Overview
Will assist the Quality Manager in performing quality assurance functions in process analysis, improvement measures, action planning, coaching and mentoring. Will also be responsible to drive and manage quality initiatives across the organization.
 Responsibilities 
 1. Quality Meet or exceed all quality initiatives/goals by ensuring processes are inspected regularly
 Inspect QA work to ensure accuracy, thoroughness, and professionalism
 Will be the COPC Implementation partner for Philippines
 Ensure monitoring calibration sessions are held as per client’s requirements
 Ensure QA forwards quality updates and reports sent by client QM, create internal reports and communicate to the floor, ABAY, training timely, accurately, and consistently
 Deliver flawless customer management services that provide results to our clients
 Continuously improve all aspects of our services and manag...
            

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