Senior Manager - Real Time Delivery Manager EMEA
Location
Berlin, Berlin
Job Type
Full time
Category
Operations Specialties Managers
Posted
June 17, 2026
THE JOB
The Senior Real Time Delivery Manager – EMEA is responsible for leading real-time service delivery across a global, multi-channel contact centre environment.
This role ensures that customer demand is met efficiently and effectively through proactive intraday management, strong governance of BPO partners, and alignment between forecasting, scheduling, routing, and real-time execution.
You will act as the central point of accountability for intraday performance, service stability, and fan experience across EMEA markets, ensuring delivery remains within forecast bandwidth while balancing cost, efficiency, and fan outcomes.
This role is a critical part of the Fan Experience team as we move towards a global,
WHAT YOU WILL BE DOING