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Senior Manager Workforce Management - Planning

iQor • noida, uttar pradesh, India • Posted June 10, 2026

Location noida, uttar pradesh
Job Type Full-time
Category Other-General
Posted June 10, 2026

Job Summary:

Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations including off-shore analysts would report to this role.

Responsibilities:

  • Manages and maintains training plans to ensure that adequate staffing resources are planned for to handle forecasted call volume.
  • Participate in various client calls to review forecasting and scheduling.
  • Ensures reporting is provided to the operation team that illustrates intraday scheduled staffing versus required staffing to the forecast and monthly basis to ensure KPI are met.
  • Ensures staffing and scheduling modifications are recommended to the operation team and are executed on a intraday, daily, weekly and monthly basis t...

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