Senior msp systems engineer - escalations & networking lead

A dynamic managed services provider in South Africa is seeking an experienced Senior Systems Engineer (L3) to resolve complex technical issues across various client environments. This role requires strong practical networking skills and proven MSP experience, focusing on improving service delivery and operational efficiency. Key responsibilities include acting as a senior escalation point, troubleshooting complex issues, and mentoring L1/L2 engineers. You'll have a measurable impact on enhancing service standards and ticket resolution times.
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