Senior Multi-Channel Customer Support Specialist
Location
quezon city, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 13, 2026
Description
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Resolve customer issues and provide appropriate solutions promptly.
- Document and track customer interactions and feedback in the system.
- Assist in maintaining accurate records of customer interactions and transactions.
- Promote and educate customers about new products and services.
Requirements
- Educational Qualifications: Diploma in a relevant field or equivalent experience.
- Experience Level: 13 years of experience in a customer service or call center environment.
- Skills and Competencies: Strong communication skills both verbal and written.
- Responsibilities and Duties: Ability to multitask and manage time effectively.
- Qualities and Traits: Customer-focused attitude with problem-solving abilities.
- Working Conditions: Comfortable working in a fast-paced ...