Senior Multichannel Customer Support Agent
Location
mandaluyong, metro manila
Job Type
Full-time
Category
Management & Operations, Other
Posted
June 12, 2026
On-site - Mandaluyong 5-10 Yrs Exp Bachelor Full-time
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Job Description
Employee Recognition and Rewards
Equity Incentive Plan, Performance Bonus, Incentives
Insurance Health & Wellness
HMO
Annual Company Trip, Free Meals, Sleeping Quarters
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Description
- Handle customer inquiries and provide support via phone, email, and chat.
- Resolve customer complaints and ensure a high level of customer satisfaction.
- Collaborate with other departments to improve overall service quality.
- Document all customer interactions and maintain accurate records.
- Participate in training and development programs to enhance product knowledge and skills.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 5-7 years of experience in...