Senior Network Support Engineer | ThousandEyes
Location
ciudad de méxico, ciudad de méxico
Job Type
Full-time
Category
Redes y sistemas
Posted
June 08, 2026
About The Role
At ThousandEyes, we spend every day working to help customers understand the gotchas of Internet-based service delivery. The Customer Engineering team is tasked with empowering our customers with ThousandEyes to ease their performance monitoring pains. The day may involve helping a customer identify network loss in an undersea cable, diagnosing the cause of a route leak, scripting monitoring, spinning up labs, reproducing strange behaviors, or helping someone understand how our applications work.
Responsibilities
- Provide advanced technical expertise and leadership in solving complex, high‑impact customer issues.
- Lead the creation, refinement, and delivery of technical documentation, training materials, and knowledge content.
- Partner closely with Engineering and Product teams to address systemic product issues and influence roadmap decisions.
- Guide and mentor junior engineers, fostering technical growth and te...