Senior Officer- PCG Client Services

Job Purpose

This role is primarily responsible for attending/resolving customer queries and executing transactions with high degree of efficiency thereby enhancing customers experience with FAB. Deliver high quality and timely service to internal and external customers in adherence to the policies and procedures.

Key Accountabilities

• Possess hands on experience in handling walk in customers.
• Possess adequate skills in managing client service counter functions.
• Act as the first point of contact for walk in clients receive instructions/documents and attend client queries.
• Carry out customer identification checks in line with standard operating procedure.
• Handle day-to-day activities assigned by the unit head for all products pertaining to PCG service desk.
• Support relationship management teams by providing operational services and support to their clientele.
• Possess experience on cash mana...