Senior Onsite IT Support Specialist

Publicis Groupe in Santiago, Chile, is looking for an Onsite Tech Support Senior Associate to deliver Level 2 and Level 3 technical support. This role involves troubleshooting hardware, software, and connectivity issues while ensuring the stability of the IT infrastructure. The ideal candidate will have 3+ years of IT support experience, technical certifications, and strong problem-solving skills. Responsibilities also include managing incidents, performing root cause analysis, and participating in improvement initiatives.
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