Senior Operations Analyst

Senior Operations Analyst – 99

Company: DiDi Global Inc. is the world’s leading mobility technology platform offering a range of app‑based services across markets such as Asia‑Pacific, Latin America and Africa. The services include ride hailing, taxi hailing, chauffeur, hitch, shared mobility, auto solutions, food delivery, intra‑city freight, and financial services.

About The Team / Role

We are seeking a highly analytical and process‑driven Backoffice Operations Senior Analyst to join our Restaurant Quality team. In this pivotal role, you will define, establish, and oversee key tasks for our marketplace success. Your primary focus will be overseeing our team responsible for back‑office tasks, ensuring their performance aligns with stringent standards, and driving continuous improvement through data‑driven insights.

Responsibilities

• KPI & Threshold Definition: Establish clear, measurable Key Performance Indicators (KPIs) for men...