Senior Operations Manager

About the Role:

We are seeking an experienced Operations leader to head the Compliance and Customer Servicing functions. The role involves building and leading a high-performing team, establishing robust processes and controls, and driving operational excellence across the lending lifecycle.

KEY RESPONSIBILITIES

1. Team Leadership

Hire, build, and manage the operations team; define KRAs; conduct performance reviews; ensure succession planning.

2. SOP Development

Design, document, and maintain SOPs aligned with regulatory and business requirements.

3. Internal Controls

Establish controls framework, maker-checker processes, and ensure timely closure of audit observations.

4. MIS & Reporting

Develop dashboards and periodic reports on TAT, SLAs, compliance status, and exceptions.

5. Compliance Oversight

Manage CERSAI, ROC filings, document custody, bureau reporting, PDD trackin...