Senior Operations Manager / Program Director
Location
Taguig, National Capital Region
Job Type
Full-time
Category
other-general
Posted
June 02, 2026
The Senior Operations Manager / Program Director provides strategic, operational, and financial leadership for a Philippine energy utility contact center program delivering voice and chat customer service. This role is accountable for end-to-end program performance, client governance, regulatory compliance, and long-term transformation while leading multi-layered teams through Operations Managers and Team Leaders.
Key Responsibilities
Program & Strategic Leadership
- Own and lead the overall delivery, strategy, and performance of the energy utility contact center program
- Translate client and business objectives into operational strategy, execution plans, and measurable outcomes
- Drive scalability, operational maturity, and long-term sustainability of the program
Client & Stakeholder Management<...