Senior Operations Manager

Proxycare delivers ultra-premium, white-glove medical concierge services to HNIs and busy professionals. The Senior Operations Manager will own end-to-end daily operations , ensuring every client experience meets 5-star hospitality standards , while coordinating doctors, hospitals, diagnostics, home care, and emergency workflows. This role is ideal for a 5-star hotel, luxury hospital, or premium hospitality leader who understands service excellence, SOP discipline, discretion, and high-expectation clientele . Key Responsibilities 1. End-to-End Operations Ownership Own daily operations for Proxycare Hyderabad (and satellite cities over time) Ensure seamless delivery across: Client onboarding Care coordination Appointment scheduling Emergency handling Follow-ups & continuity of care Act as the final escalation point for service issues 2. Luxury Client Experience Design and enforce 5-star service standards across all touchpoints Personally handle VIP / HNI client escalations Ensure discre...