Senior Operations Reliability Engineer – Messaging Platforms
Location
, , united kingdom, , , united kingdom
Job Type
Full-time
Category
IT & Technology
Posted
June 15, 2026
Senior Operations Reliability Engineer – Messaging Platforms
Location: UK
Level: P3 – Professional Track
Overview
Maintain and improve the reliability, security, and operational maturity of enterprise messaging services. Focus on Microsoft Exchange Online, Exchange On‑Premises, and Mimecast with responsibilities for incident resolution, platform stability, observability improvements, and automation validation.
Responsibilities
General Reliability Operations
- Resolve complex messaging‑related incidents through advanced troubleshooting and cross‑team coordination.
- Serve as a senior escalation point for the team.
- Monitor observability and AIOps platforms to detect anomalies, service degradation, and emerging risks.
- Perform advanced incident triage and event correlation to identify root cause and reduce duplicate or misrouted alerts.
- Validate automated remediatio...