Senior Operations Specialist, AI Enablement at Bumble
Location
london, england
Job Type
Full-time
Category
Management & Operations
Posted
June 20, 2026
About the Role
Join Bumble's CX & Trust team to support AI moderation quality, ensuring human and machine moderation operate accurately, consistently, and fairly.
Key Responsibilities
- Execute AI Moderation QA framework across internal teams and BPO partners.
- Review moderation decisions via golden-set QA and validate model performance.
- Drive structured feedback loops across QA, Policy, Product and Operations.
- Analyse moderation data to identify trends, root causes and quality issues.
- Support quality controls, calibrations, retraining and regulatory adherence.
Requirements
- 3+ years experience in Trust & Safety, content moderation operations or quality management.
- Familiarity with moderation systems and conversational AI tools.
- Strong analytical skills with experience in data analysis and reporting.
- Experience working with global teams and BPO partners, and QA/cal...