Senior Ops Lead Customer Partner
Location
Boise, ID
Job Type
Full-time
Category
other-general
Posted
June 15, 2026
**Essential Responsibilities**
•Assist in the relationship management of key client counterparts, including continued communication of revenue cycle performance.
•Partner with Service Delivery to deliver to client executives, highlighting pertinent updates relating to client needs
•Support internal efforts to improve KLAS and NPS scores and related activities.
•Execute the R1 strategy as a team member who can translate everyday learnings into best practices, optimizing performance, and leading the transformation.
•Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.
•Support execution of action plans to improve operational and metric performance, leveraging pre-identified drivers/risks/barriers
•Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s).
•Support ...
•Assist in the relationship management of key client counterparts, including continued communication of revenue cycle performance.
•Partner with Service Delivery to deliver to client executives, highlighting pertinent updates relating to client needs
•Support internal efforts to improve KLAS and NPS scores and related activities.
•Execute the R1 strategy as a team member who can translate everyday learnings into best practices, optimizing performance, and leading the transformation.
•Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.
•Support execution of action plans to improve operational and metric performance, leveraging pre-identified drivers/risks/barriers
•Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s).
•Support ...