Senior Process Manager - Duda

eClerx • Muntinlupa, Metro Manila, Philippines • Posted May 29, 2026

Location Muntinlupa, Metro Manila
Job Type Full time
Category Operations Specialties Managers
Posted May 29, 2026

Responsibilities:

  • Manage the day-to-day operational activities of his assigned program in coordination with the client representative and/or other functional units of the organization as it relates to manpower resources, systems & procedures & quality improvement efforts.
  • Creates strategic plans and executes with the help of the Operations Managers and the Operation Head.
  • Maintain an efficient performance management system by setting performance objectives with Operations Managers; monitoring performance; conduct performance reviews; and take action to correct performance problems or sustain good performance.
  • Provide directions to the Operations Manager to ensure operational efficiency, responsiveness to customer requirements and achievement of program/division/organizational goals.
  • Review the performance of Operations Managers and the rest of the team members andresponsible for conducting coaching development opportunities for them.•Rec...
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